Data Deletion Request

1. Deleting Your Account in the App

• On a phone: open the Karminax app, tap the menu button at the top right, and choose "Delete account".
• In the web console or on a tablet: choose "Delete account" in the account menu at the top right, or open Settings → Account.
• Read what will be deleted and what will be kept, and confirm.

2. What Is Deleted Depends on Your Account

• If you work for a business (or the business has another admin): your login and personal details (name, email, phone) are deleted immediately. The business you work for keeps its appointment and sales records; they show "Deleted staff member" instead of your name.
• If you are the business's only admin: deleting your account deletes the business account and all of its data. As soon as you confirm, everyone in the business loses access, the subscription stops renewing, and automatic messages stop.

3. Timing and Changing Your Mind

• Deleting a staff account takes effect immediately.
• A business account's data is permanently deleted 30 days after the request. The waiting period lets you undo a request made by mistake or without your permission.
• When you confirm, we email your registered address with the permanent deletion date and a cancellation link. You can cancel the deletion with that link until the 30 days are over.
• When the deletion is complete we send a second email, and then delete your email address from our records too.

4. Data That Is Deleted

• Account and login details (name, email address, phone number).
• Customer, appointment, package, sales, payment, product and expense records created through the Service.
• Message records, templates, survey responses, and access tokens stored for the WhatsApp/SMS integrations.
• Registered devices and notification data, and the business's activity (audit) records.

5. Data That Cannot Be Deleted

Some data cannot be deleted because the law requires us to keep it. The invoices Karminax issued to you, subscription and SMS package payment records, and your billing details (legal name, tax number, billing address) are retained for the statutory retention period (up to 10 years) under Turkish tax and commercial legislation. Such records are kept solely to meet legal obligations and are not used for any other purpose.

The remaining subscription period is not refunded, and unused SMS credits are deleted with the account. If you need your own business records, export them from Reports before deleting.

6. If You Cannot Sign In

If you have uninstalled the app, cannot remember your password, or your account was closed by an admin, you can request deletion by emailing privacy@karminax.com. Use "Data Deletion Request" as the subject line and include the email address or phone number registered on your account. We confirm receipt within 3 business days and complete the request within 30 days of verifying your identity.

7. A Business's Own Customer Data

Karminax is business software. For data belonging to a business's own customers, the business is the data controller and Karminax hosts that data as a processor on its behalf. If you are the customer of a business, you should address your deletion request to that business first. You may also contact us, in which case we will forward your request to the relevant business.

8. Contact

For data deletion requests and questions: ELECTROCOD ELEKTRONİK YAZILIM SAN. VE TİC. LTD. ŞTİ. — privacy@karminax.com